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axsapt

Customer Newsletter

5 March 2007

 
 
 
 
 

Business Relationships

This month's issue focuses on an area that traditional accounting systems have trouble with: Customer Relationship Management or more precisely: Business Relationship Management (Customers, Prospects, Suppliers and Staff). To overcome these limitations, most of our customers seem to be using Microsoft Outlook to keep track of contacts and emails, which is fine for most needs but the ongoing problem is synchronising customer records with your back end accounting system.

Some accounting systems such as SAP Business One incorporate integrated Customer and Vendor Relationship Management Systems to keep track of all interaction including phone calls, emails, appointments, service calls and sales opportunities.

Sybiz Vision also has its own CRM module which is excellent for basic contact management and activity tracking but lacks sophisticated sales force automation including sales opportunity management.

Advanced Business Manager provides some synchronization with Microsoft Outlook Professional but lacks features found in most CRM systems.

When choosing a CRM, you should decide whether you require the following features:
* Related Companies/Branches
* Colour Coded Calendar Scheduling of all staff
* Synchronisation of records to a laptop without having to be online all the time
* Sales Force Automation including tracking opportunities at the various sales stages and predicting potential revenue
* Customer Service Issue Tracking
* Campaign management including HTML e-newsletters distribution
* Full synchronisation of Company and Contact details with your accounting system

If your basic CRM needs are not met, we suggest having a closer look at  Legrand CRM. Our website includes online demonstrations and a 30 day full featured evaluation. Also our next Business Breakfast Briefing on the 14th March, includes a demonstration and discussion of this package. To book for this event, please  click here.


Sybiz have released Service Release 1 for both Vision 6.0 and Visipay 6.0. Now that both service releases are available, we strongly recommend upgrading from earlier versions of Vision and Visipay. Please contact us on (02) 9418 9563 for additional information and/or to book an installation date. You can also  click on this link to book a site visit.


Phone 1300 AXSAPT for local call access Australia wide
You can now contact us on 1300 AXSAPT which is also 1300 297 278 anywhere in Australia from a landline for the cost of a local call.

If you would like to email support requests, please use support@axsapt.com.au rather than individual Axsapt Team Member email addresses.
 

In this Issue:

 
 
 
 

Tips and Tricks

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Sybiz Vision
Calculator Fields
Using the calculator fields in Vision (the ones with a little calculator icon to the right). You can use any arithmetic symbol +, / , *, - to enter a long formula and then press TAB to calculate the result. For example to add 3 numbers simply type 50+125+45 in a field which has the calculator showing, then TAB, it automatically adds your equation up. Also to calculate a 5% prompt payment discount in the Cash Receipts Screen type: 1000*.05 and then TAB.

“Help! My system date is stuck!”
If the system date is locked on a prior date in Vision (usually noticed on the company selection screen) get everybody to log out of Vision, and check the User Logins; found in Start / Programs / Vision / User Logins. If this shows a user logged in when everybody is really out, you can delete the logged in users by typing in the System Manager password in the centre of the screen, and then selecting “Delete all logged in users” from the options at the bottom right. Click on Do It! to remove the login, and BINGO – when you next log into Vision, your date will become current!


Sybiz Visipay
Sample Company
If you are not sure how to do something, select the Demonstration Company after you log on and have a practice go before working on your live data.

Checking
The “Accrual History Tracking” report is a great way to find discrepancies and resolve problems with employees leave accruals.


WageEasy
Timesheets
You can copy the previous time sheet shift entry by using the keyboard shortcut SHIFT + INS. To copy in the last saved timesheet hours by using the keyboard shortcut SHIFT + G.

Adjustments
To make adjustments to an employee’s gross pay without affecting the time sheet, create a specific allowance record. This may be useful for paying back pay, and for accurate job costing with salaried employees.


Advanced Business Manager
Customised Transactions
You may want to sell stock by lineal or area squared. For example, to sell Gyprock by the sheet but have it priced by the area squared. Or you could sell items by the unit and calculate the cartons. Ask our support team for more details

Notes on Transactions
You can store notes by account but you may also wish to store notes on a particular transaction e.g. a customer is disputing a specific invoice. If you right click on the invoice in the viewer it will let store notes against it. A flag will also display on the transaction to let you know that there are notes against it.


Noble Matrix
Work with 1 Season
You can view a single season of stock by clicking on Default in the Season Maintenance screen. To see all stock uncheck that option.

Special Prices
Both special sell and buy prices can be set within each Style as well as each Customer or Supplier. Prices can be set to kick in based on quantities and range of dates.


SAP Business One
Alerts
You can activate a variety of standard alerts to warn you if transaction is raised below a specified margin. Select Administration and then Alerts Management. Standard Alerts include Deviation from Budget, Deviation from Discount %, Deviation from % of Gross Profit, Deviation from Commitment, Deviation from Credit Limit, Minimum Stock Deviation. You can also create your own Alerts by using the Query Generator.

Drafts
All transactions can be saved as drafts for further editing or authorisation by a supervisor. To do so, select Save as draft from the File drop down menu.


Legrand CRM
QuickSearch
You can activate advanced searching by Right-Clicking on any field. Options include records that don't contain a phrase of text. For example to find all companies not linked to your accounting system, click on the Accounting TAB, then right-click on the ID field and select is Empty.

Screen Labels
Every field name and TAB can be changed to suit your business. To access this function, click on Screen Labels from the System Administration from the Administration drop down menu.


Staff Profile

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Richard Wong - Financial Software Consultant

Richard is a qualified Accountant who has primarily worked in financial and management roles within building, construction, and property development industries.

Just prior to joining Axsapt, Richard has taken on system laden roles in the implementation and set-up of Customer Relationship Management, Enterprise Management Systems, and Payroll/Human Resource management systems within medium to large organisations.

He has completed a Diploma in Business Programming, covering programming, database management, systems analysis, and web development, and still continues to update his professional skills within accounting.


Now to help you get to know the real Richard Wong, we've asked him to answer the following questions:
Favourite Sport: Tennis:  I could play all day, but I would just get a sore shoulder from serving – like I did before.
Favourite Food: Lamb cutlets
Favourite Place in the World: Have to travel more to make a better comparison. Please arrange.
My Most Embarrassing Moment: Can't recall - I’ve blanked them out.
When I Was Young I Wanted To Be: A superhero. I practiced for a day by jumping off the balcony, but moved on.
When I Grow Up I Want to Be: An environmental activist
Favourite Movie: Serenity
Favourite Band/Music: System of a Down, Placebo, Razorlight, Kaiser Chiefs, etc – indie.
Favourite Book: Magician
Favourite Colour: Blue – blue car, wardrobe full of blue clothes.
Five People I Would Invite To Dinner: Angelina & Brad, Kurt & Goldie, and Claire Forlani to accompany me.


Training Centre

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Attending a training class at our computer lab in Lane Cove is an excellent way for new staff to get up to speed with the operation of our accounting solutions.

The Intermediate and Advanced Courses are recommended for experienced users who would like to extract the most from their system. We're always amazed at the comments from past attendees about not knowing that "hidden" features that would've saved hours of work each month.

Where you have specific questions or problems not covered by our standard courses, you can arrange a one on one consultation or workshop specifically tailored to your needs.

Click on this link to view all available courses

New Products

Legrand CRM is a powerful Customer, Supplier and Prospect Tracking System for Sybiz Vision and Advanced Business Manager. We can show you how Legrand can help improve revenue and improve customer service more...

Click here for a listing of our major products.

ABM version 3.0 is expected to be released this month. To see some of the exciting new features, click here for a Powerpoint presentation.



Events

James Kilby and Rick Polito from Axsapt will be participating in both the Sybiz and Advanced Business Manager stands at the Consal Exhibition on Tuesday 6/03/07 from 9 am. If you're attending the show, please drop by to say hello.


Join us for breakfast on Wednesday 14/03/07 8:30 am for a quick overview of Legrand CRM and SalesMatrix as well as an opportunity to meet the Axsapt Team.

Click here to make your booking.



Patches

If your system is not up to the current release shown below, please contact our support department to discuss whether upgrading your system is appropriate.

Note: not everyone should upgrade as this may affect 3rd party and custom applications that are in use at your site.

Sybiz Vision Version 6.0 Service Release 1**

Sybiz Vision Service Manager 6.0 General Release

Sybiz Visipay - Version 6.0 Service Release 1

Advanced Business Manager - Version 2.61c

IMS/AMS - Version 2.3.8-200**

SAP 2005A - Service Pack 01 Patch Level 12

Noble Matrix for Sybiz Vision - Build 365**

Noble Matrix for ABM - Version 2.16**

eCommerce - Version 4.0

WageEasy - Version 4.7.0.2541

CS Fixed Assets - Version 6.11.100.1301

Import Costing - Version 7.1

Legrand CRM - Version 4.62.01

** Updated since last newsletter



 

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